Frequently Asked Questions

What are your store hours?

Our office hours are Monday – Friday 7 am – 5 pm and Saturday 8am – 1pm. However, our phones are answered 24 hours a day.

What different methods of payment do you accept?

We accept cash, checks, Visa, MasterCard, Discover, and American Express.

Is there a deposit required?

Reservations require a 50% deposit or $25 (whichever is greater). The balance is due upon pickup of items. Delivery orders must be paid in full prior to delivery.

How far in advance should I place an order?

As soon as possible. The sooner you reserve your rental equipment, the better. This is especially true for larger events and holiday orders.

Is there an extra charge for Deliveries and Pickups?

Yes there is. The rates quoted are for round trip. The charge will be based on the delivery location. If a specific time is needed, there will be an additional charge.

Do you charge for set up and breakdown?

We do charge a nominal fee for setup/breakdown of tables and chairs. Arrangements must be made in advance. If setup/breakdown is not requested, please have chairs and tables stacked and ready to go by the time our crew arrives to pick up your equipment.

What are your delivery hours?

Our normal delivery hours are 7 am – 5 pm Monday – Friday and Saturday 8am – 1pm. If you would like your delivery outside of our normal business hours, there will be an additional charge.

What should we do with dishes, glassware and linens before we return them?

Please scrape, rinse and stack dishes back in the containers in which they were delivered. Do not put silver flatware or trays in your dishwasher. All linens are to be shaken clean and bundled. Do not seal in plastic bags – they will mildew. Please allow wet or damp linens to air dry before putting in bags.