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Frequently Asked Questions

What are your store hours?

7am – 5pm Monday - Friday

What different methods of payment do you accept?

We accept cash and credit cards. (Visa, MasterCard, Discover, and American Express).

Is there a deposit required?

Reservations require a payment of 50% of the order total. The balance is due upon pick-up of items from our store location. Delivery orders must be paid in full prior to delivery. Payments to make reservations or any payments in excess of the 50% paid are non-refundable due to cancellations, date changes, or equipment changes.

How far in advance should I place an order?

As soon as possible. The sooner you reserve your rental equipment, the better. This is especially true for larger events and holiday orders.

Is there an extra charge for Deliveries and Pick-ups?

Yes there is. The rates quoted are for round trip. The charge will be based on the delivery location. If a specific time is needed, there will be an additional charge.

Do you charge for set up and breakdown?

We do charge a nominal fee for set-up/breakdown of tables and chairs. Arrangements must be made in advance. If set-up/breakdown is not requested, please have chairs and tables stacked and ready to go by the time our crew arrives to pick up your equipment.

What are your delivery hours?

Our normal delivery hours are 8 am – 4 pm Monday – Friday. If you would like your delivery outside of our normal business hours, there will be an additional charge.

What should we do with dishes, glassware and linens before we return them?

Please scrape, rinse and stack dishes back in the containers in which they were delivered. Do not put silver flatware or trays in your dishwasher. All linens are to be shaken clean and bundled. Do not seal in plastic bags – they will mildew. Please allow wet or damp linens to air dry before putting in bags.